Privacy Policy

Carbon Tech Inc., doing business as Carbon Tech Pro (“Carbon Tech Pro,” “we,” “us,” and “our”), respects the privacy of our customers, website visitors, and account holders. This Privacy Policy explains the types of information we collect, how we use it, when it may be shared, and the choices available to you.

By using our website or purchasing from Carbon Tech Pro, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide directly to us, including:

• Name
• Email address
• Telephone number
• Billing and shipping address
• Account information
• Order and purchase history
• Information submitted through contact forms, email, telephone, or other communications

We may also automatically receive certain technical information when you use our website, including:

• Internet Protocol (IP) address
• Browser type and version
• Device and operating system information
• Time zone and language settings
• Pages viewed and interactions with our website
• Referring website or source
• Cookies and similar technologies

Payment information may be collected and processed by our payment and ecommerce service providers. Carbon Tech Pro does not necessarily receive or store complete payment card information.

How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Provide customer service
• Communicate regarding orders, products, repairs, or services
• Manage customer accounts
• Process payments, refunds, disputes, and chargebacks
• Detect or prevent fraud and misuse
• Improve our website, products, and customer experience
• Maintain the security and operation of our website
• Comply with legal, accounting, tax, and regulatory requirements
• Enforce our policies and protect our legal rights

Ecommerce and Service Providers

Carbon Tech Pro uses third-party service providers to operate portions of our website and business.

For example, Shopify provides ecommerce, shopping-cart, payment, checkout, order-management, and related functionality used by our online store. Other providers may assist with website hosting, analytics, shipping, communications, payment processing, fraud prevention, and similar services.

These providers may receive information reasonably necessary to perform services on our behalf and may process information according to their own privacy policies and applicable law.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to maintain shopping-cart functionality, remember preferences, understand website usage, improve performance, prevent fraud, and support analytics.

Your browser may allow you to block or delete cookies. Some website features may not function properly if certain cookies are disabled.

How We Share Information

Carbon Tech Pro does not sell personal information for money.

We may disclose personal information when reasonably necessary to:

• Process an order or payment
• Deliver products or provide requested services
• Work with service providers that support our business
• Investigate fraud or security issues
• Respond to payment disputes or chargebacks
• Comply with applicable law, subpoenas, court orders, or other lawful requests
• Protect Carbon Tech Pro, our customers, or others from fraud, misuse, or harm
• Complete a merger, acquisition, sale, restructuring, or similar business transaction

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information.

Our website uses encrypted HTTPS/SSL connections to help protect information during transmission.

No internet transmission or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, maintaining business and tax records, resolving disputes, enforcing agreements, and complying with applicable law.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, such as requesting access, correction, or deletion.

To submit a privacy-related request, contact us using the information below. We may need to verify your identity before completing certain requests.

Children

Our website and products are intended for adults. We do not knowingly collect personal information from children in violation of applicable law.

Purchases must be made by a person legally capable of entering into the transaction.

Third-Party Websites

Our website may contain links to websites operated by third parties. Carbon Tech Pro is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Your continued use of the website after an updated Privacy Policy is posted constitutes acknowledgment of the revised policy to the extent permitted by law.

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